IRM Consultant Group, Inc.Call Center - BDC
Our staff members are trained professionals that know how to set appointments, be sympathetic to customer needs and handle objections. We offer "Outbound" assistance for the following:
▶︎ Internet Leads
▶︎ UnSold Traffic
▶︎ Service Follow Up
▶︎ CSI Follow Up
▶︎ Reputation Management (Social Media)
CRM Integration And Monitoring:
In order to insure that our staff is working at the highest level of performance, we are integrated into most CRM platforms* to monitor call tracking and outbound call recordings. The Dealership can see our daily workflow as well as listen to what our BDC professionals are saying.
* CRM companies charge a fee to initiate these recorded and tracking services.
Dedicated Local or Toll-Free Phone Line & Texting Platform:
We supply a dedicated Local Area Code or Toll-Free Phone Number for your Dealership. In addition, the agent handling your account has a dedicated texting line (or WhatsApp Group) to notify your Sales Managers directly when a hot prospect or appointment is set as well as verify inventory.
4199 Campus Drive, Suite 550, Irvine, California, 92612 - TEL: 949-565-1050